How to Log in to the TELUS Network Access Hub (NAH)

When using TELUS Fiber Internet, the Wi-Fi device (Boost / Wi-Fi Hub) and the Network Access Hub (NAH) are separate devices.

To configure DDNS or Port Forwarding, you must log in to the Network Access Hub, not the Wi-Fi booster.

This guide explains how to identify device IP addresses and log in to the TELUS Network Access Hub for DDNS and port forwarding configuration.

1. Understand the TELUS Network Structure

A typical TELUS Fiber installation includes two different devices:

1) Network Access Hub (NAH) — Main Gateway

• Default IP: 192.168.1.254
• Functions: NAT, Port Forwarding, DDNS, Public IP management
• Usually mounted on a wall (square white box)

2) Wi-Fi Boost / Wi-Fi Hub

• IP address: 192.168.1.x
• Function: Wi-Fi configuration only
• Cannot be used for port forwarding or DDNS configuration

Therefore, DDNS and port forwarding settings must be configured on the NAH (main gateway).

2. Find the NAH and Wi-Fi Device IP Addresses (Ubuntu)

You can determine the IP addresses of both devices using the terminal.

Step 1 — Find the NAH IP

$ ip route | grep default
default via 192.168.1.254 dev wlo1 proto dhcp src 192.168.1.133 metric 600

The address shown after default via is the NAH IP.

Step 2 — Find the Wi-Fi Boost IP

$ arp -a
OpenWrt.lan (192.168.1.254) at d8:d8:e5:11:09:60 [ether]
Boost2.lan (192.168.1.59) at 38:06:e6:28:76:71 [ether]

Here:

• 192.168.1.254 → NAH
• 192.168.1.59 → Wi-Fi Boost device

3. Logging in to the TELUS NAH

Step 1 — Open the NAH Interface

Open a browser and navigate to:

http://192.168.1.254

Step 2 — Locate the Admin Credentials

The default admin credentials are printed on a label inside the Network Access Hub.

To access the label:

1. Locate the NAH device mounted on the wall
2. Gently pull the front cover forward (snap-off cover)
3. Find the internal label showing:

Admin Username: admin
Admin Password: XXXXXXXX

Step 3 — Log in

Enter:

Username: admin
Password: (Admin password from the device label)

You will now access the TELUS gateway dashboard.

4. Verify That You Have a Public IP Address

After logging in, check the WAN IP in the dashboard.

Example:

WAN IP: 75.xxx.xxx.xxx

• If WAN IP is public → Port forwarding and DDNS will work normally
• If WAN IP is private → Contact TELUS and request a Public IPv4 address

5. Configure DDNS

Navigate to:

Advanced
   → WAN Services
        → DynDNS IPv4

Then configure:

• Enable DynDNS
• Select provider
• Enter domain name
• Enter token/password
• Save

6. Configure Port Forwarding

Navigate to:

Advanced
   → NAT
        → Port Forwarding

Configure:

• Internal server IP
• External port
• Internal port
• Protocol (TCP/UDP)
• Apply

7. Recommended Configuration Order

For a stable setup:

1. Reserve a static internal IP (DHCP reservation)
2. Confirm WAN public IP
3. Configure DDNS
4. Configure port forwarding
5. Test external access from a mobile network

Conclusion

To configure DDNS and port forwarding in a TELUS Fiber environment, you must log in to the Network Access Hub (192.168.1.254) using the admin credentials found inside the device.
Using Ubuntu commands such as ip route and arp -a, you can quickly identify the gateway and Wi-Fi booster IP addresses before accessing the configuration interface.